24/7 Help Desk
Select the level of service that’s right for you:
TIER 1
TIER 2
TIER 1
Service Level Agreement (SLA)
TIER 2
Service Level Agreement (SLA)*
*Tier 2 also contains all of Tier 1 services.
The Vitals of Technology Management
Our team monitors your technology remotely, so we can identify potential problem areas and resolve issues before they impact your business.
Disaster Recovery (DR) Verification
We have all heard it, “It’s backed up!” But are you really sure? If you already have a backup solution in place, we will continually verify your system is working. With a backup/disaster recovery solution from Monarch, we not only ensure the integrity and consistency of your backups, but also confirm that DR virtualization is ready in the event of catastrophic failure.
Network Administration
Your Monarch Account Manager and staff will keep your systems running smoothly with timely software updates, in addition to evaluating the interactions between your varying systems.
Onsite Help Desk Services as needed
If remotely resolving an issue via ScreenConnect won’t solve the problem, rest easy; a member of the Monarch team will be there on site to work with you and diligently resolve your computer’s ailment.
Reactive Support Services
In the event of hardware or software failure, we are there to help. Our team responds quickly and resolves your aching computer woes in the event something does break.
Catalogue / Storage of Software Keys & Installation Files
Keeping track of the massive amount software keys and install files can be a cumbersome in-house task. Monarch keeps track of these items for you, providing a more seamless reinstall.
Periodic Onsite Visits
You can always count on a friendly Monarch team member to drop in and see how you are doing and how your technology is operating.
Virtual Chief Information Officer
Get a quarterly visit from your very own CIO to help you make sense of the tech you have, the reports you get, and what tech you should be planning for in the future. Planning your IT structure and budget is much easier with someone who understands your system and who helps you understand it as well.
Antivirus
Computer Viruses. They are out there in the millions and their sole focus is to turn your rough day into a terrible one. Monarch deploys excellent, web-managed, up-to-date antivirus software to protect your business, employees and customers (as well as your sanity) from the ravages of having an infected computer.
Spam Management
Monarch configures your hosted email or Exchange Server to mitigate the onslaught of junk/spam mail you receive on the daily.